Frequently Asked Questions

- VAT is included in the sales prices of all products sold on

If the product is different from the size, model or color you ordered, You can change it by contacting our e-mail address.

If your order has not been delivered to cargo yet, in the orders you place on You can change it by contacting our e-mail address.

Check if your order has been shipped. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this, you can reach our mail address .

Domestic orders reach the recipient in 1-7 business days.

You can return the product within 14 days from its receipt.

www.sertactasdelen.comAll products are passed through quality controls at high standards. However, if you encounter such a situation, you can request a product exchange or refund. If you send the product to us before the return period (14 days) passes, the necessary actions will be taken and the money will be refunded. If we have the same product in stock, you will be informed so that you can create a new order.