Refund policy


  • If you place an order electronically via website, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
  • The buyers are subject to the provisions of the Consumer Protection Law No.6502 and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the purchased product.
  • Shipping costs belong to the customer.
  • Each product is delivered to the person and/or organization at the address indicated by the buyer in the legal period of 30 days. If the product is not delivered within this period, the buyers may terminate the contract.
  • If it becomes impossible to deliver the purchased product, the seller must notify the buyer within 3 days of learning about this situation. The total price must be returned to the buyer within 14 days.
  • If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller's obligation to deliver the product ends.
  • After the product is delivered, if it is determined that the credit card which the buyer has paid with is used unfairly by unauthorized persons and the price of the product sold is not paid to the seller by the relevant bank or financial institution, the buyer must return the product subject to the contract to the seller within 3 days at the expense of the seller.
  • If it occurs for a reason that the seller could not foresee and the product can not be delivered on time, the situation is notified to the buyer. The buyer can request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle disappears. If the buyer cancels the order; the product price is returned to the bank within 14 days of this cancellation.
  • The buyer checks the contractual goods / service while receiving it. If the goods / services fall under the category of torn, stained, damaged and defective goods, the buyer has the right to return. The buyer is obliged to protect the goods / service after the they are received. In case of a return, the invoice must be returned together with the product.
  • The buyer may use the right of withdrawal from the contract by refusing the goods without any legal and criminal liability and without any justification by informing the seller from the provided contact information within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person / organization at the address indicated.


  • Shipping costs for return and exchange requests belong to the customer.
  • The product must returned in its the original packaging, with the product labels and the hygiene tapes on.
  • You can create your return / exchange request on our website. You can proceed as follows: My Account> My Orders> Easy Return> Select the product to be returned (or exchanged), and write a reason or request in the description section.
  • You can send your return / exchange product with DHL KARGO, using the code on behalf of Sertac Tasdelen Your request will be answered positively / negatively after reviewing the product. If it is not determined that the error / malfunction or breakdown is caused by the user, the price of the product will be refunded to your credit card within 10 working days, which is the legal period.
  • No cash refunds, only credit card.
  • Please put your invoice in the package when you are sending your product for return or exchange. The return of products that have lost their reusability and cannot be sold to another customer are not accepted and their price will not be refunded. 



ADDRESS : Büyükdere Cad. No:175 B3 Ferko Signature Esentepe Mah. İstanbul