Frequently Asked Questions

-VAT is included in the sales prices of all products sold through

If the product arrives differently than the size, model or color you ordered. You can make changes by contacting our e-mail address. ‘dan verdiğiniz siparişlerde, siparişiniz henüz kargoya teslim edilmediyse mail adresimize ulaşarak değiştirebilirsiniz.

Check whether your order has been shipped or not. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this, you can contact us at

Domestic orders reach the recipient within 1-7 business days.

You can return the product within 14 days after you receive it.

www.sertactasdelen.comAll products are subjected to high standards of quality control. However, if you encounter such a situation, you can request a product exchange or refund. If you send the product to us before the return period (14 days), the necessary actions will be taken and a refund will be made. If we have the same product in stock, you will be informed so that you can create a new order.